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  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • What's included with my cut at Mr. Freshcut?
    At Mr. Freshcut, every Freshcut experience is designed to make you feel your best. When you're in our chair, you're in for a treat. We include a scented hot towel to refresh at the end of every service , and if you fancy a hair wash, it's as simple as mentioning it to your barber. The best part? It's available upon request, and there's no extra charge. We're here to ensure you leave looking and feeling your absolute best, no exceptions. 💈🚀
  • Why am I charged a fee for rescheduling within 12 hours of my appointment?
    We apologize if this causes any inconvenience. When you reschedule within 12 hours of your original appointment, it's treated as a cancellation a will be charged appropriately based on our Cancellation Policy. This is because we may not be able to fill the slot we reserved for you, and we want to ensure our barbers are compensated for their time. However, we're still excited to welcome you at your new appointment time!
  • What is Mr. Freshcut's Cancellation Policy?
    At Mr. Freshcut, we've got a slightly different groove. When you book with us, we do take full payment upfront. We get it; it's a bit out of the ordinary, but here's the deal – you'll always get your money back according to our policy if you need to reschedule. If your plans change, just give us the heads-up at least 12 hours before your appointment. Reach out to your shop by phone, and we'll sort it out together. Here's the lowdown on refunds: Cancel with more than 12 hours - FULL REFUND 💳 Cancel within 12 hours - 50% CHARGE 💰 Cancel within 2 hours - 100% CHARGE, sorry! 🙁 (Counts as a No-Show) Your trust and understanding of our cancellation policy mean the world to us. We're here to serve you and ensure you get the most out of your experience. Thanks for rolling with it! 🙌💈
  • What if I'm running late to my appointment with Mr. Freshcut?
    We totally get it; life can throw curveballs. We recommend arriving a little early for check-in before your scheduled appointment to ensure a seamless experience. Here's the deal: You have a 15-minute grace period. If you're running a bit late, don't sweat it. However, if you arrive later than 15 minutes, we'll work with you to find a solution. It might involve rescheduling or opting for an express service, depending on your barber's discretion. Please note: being later than 15 minutes would be considered a late cancellation. Our goal is to make things work for you while keeping things on track for everyone else. Your punctuality goes a long way in making the Mr. Freshcut experience smooth for all our clients. Thanks for understanding! 💈🕒🙌
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